Delivery & Returns


Delivery

Our delivery carriers
Currently Whip-It-Up Cake Supplies uses Australia Post to deliver to all states and territories. Australia Post is committed to providing Whip-It-Up Cake Supplies with a high-quality parcel service and is able to provide consistent on-time delivery through their modern and efficient networks.

Where do we deliver?
Whip-It-Up Cake Supplies can deliver to anywhere in Australia. If you are unsure whether we can deliver to the area that you live in, please contact us on (08) 8258 1030. Please note that all Australia Post deliveries to rural areas will be left at the local Post Office. Please note that for ease of delivery and tracking, we prefer that where possible you provide a Business Delivery Address. Your purchases can then be delivered during normal business hours and signed for upon receipt.

Calling cards
Occasionally Australia Post may leave your purchases at the local Post Office as they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card for you, advising the location of your purchases. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact Whip-It-Up Cake Supplies to clarify further action.

Returns

If there is a fault with any Whip-It-Up Cake Supplies product, replacement will be made with currently available stock. Please contact 08 8258 1030 to notify of any faulty product. Refunds will not be provided unless by mutual agreement.
No food items will be accepted for return, due to Health Regulations.
Risk and Title in the goods passes to the customer upon delivery of the goods to the nominated address.

Undeliverable goods
Australia Post will advise Whip-It-Up Cake Supplies if they are unable to deliver a particular item. We will then attempt to contact you to arrange re-delivery.

Questions or issues
We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on 08 8258 1030

Contact information

Whip-It-Up Cake Supplies

Unit 6 / 1445 Main North Road
Para Hills West SA 5096
ABN: 36 891 045 725

T: +61 (08) 08 8258 1030
M: +61 (0) 411 402 200
E: ginabasic@live.com.au